AlliedBarton Security Services is the industry's premier provider of highly trained security personnel to many industries including commercial real estate, higher education, healthcare, residential communities, chemical/petrochemical, government, manufacturing and distribution, financial institutions, and shopping centers. Our more than 50,000 employees and 100 offices across the country service a client base of several thousand which includes approximately 200 Fortune 500 companies nationwide. AlliedBarton is headquartered in Conshohocken, PA, and has been American owned and managed since 1957.
As the first security services company selected as one of Training magazine's Top 125 training companies for six consecutive years, AlliedBarton offers on-the-job, web-based, and ongoing training programs for all personnel from security officers through executive level management. Our commitment to training includes industry specific programs that are customized for the security challenges in several of the markets we serve.
AlliedBarton's focus on Human Capital Management moves employee growth and satisfaction to the forefront of all company initiatives. By utilizing employee retention programs and promotions from within, AlliedBarton is able to foster a culture of quality security officers and continuous customer satisfaction.
AlliedBarton security officers adhere to quality standards designed to provide unparalleled service. Our security officers are proactive, responsive and ready to meet our client's needs.
Description:
Supervise and coordinate the delivery of quality services to an assigned customer. Act as a liaison between customer, Operation Manager and security officers. Supervise site staff, providing coaching, recognition and discipline within approved empowerment range.
Essential Functions:
Supervise day-to-day operations at the site. Depth and range of the following may depend on the size of the size of the site.
Supervisory Responsibilities
* Communicate staffing needs to Operations Manager or to recruiters via Requisition Form, assisting in identifying and interviewing quality candidates.
* Assure that officers receive appropriate training, developing them in both technical and professional skills; also includes performance management (coaching, counseling, disciplining, performance evaluations, recognition, etc.)
* Assure that employee grievances are heard with help from appropriate district or region HR support employees and Operations Manager).
* Assist with the communication of policies, company announcements and job openings through a consistently updated READ file at the site.
* Provide the basis of a great place to work by treating staff with respect.
Enforcement of Contract Standards
* Help Operations Manager identify, meet and exceed the needs of the customer.
* Meet all contractual scheduled hours with a minimum of unbilled overtime.
* Coordinate and/or conduct site-specific OJT, client specific training and annual refresher training for security personnel.
* Reconcile security logs against shift responsibilities and patrols; review incident reports prior to submitting to manager and coordinate preliminary investigations.
* Perform account audits and off-hour visits, completing required documentation.
* Manage uniforms, equipment, supplies and vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists.
Administrative Management
* Administer site safety programs outlining site-specific hazards for security officers including vehicle / driving safety as appropriate to Corporate procedures
* Be prepared to participate in unemployment hearings.
* Capably utilie WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, Training Detail reports, etc.) that require interpretation and action for effective business management.
* Enforce AlliedBarton policies as outlined in the handbooks and executive memos.
Security Officer Quality Standards:
* Comes to work; is on time and completes shift assignments (including overtime, if assigned).
* Has a neat, professional appearance and comes to work in complete and clean assigned uniform.
* Has a friendly and professional demeanor and provides quality customer service.
* Is a good communicator (both verbal and written) and is capable of handling typical and crisis situations both efficiently and effectively.
* Understands and successfully executes his/her post orders including enforcement of client and company policies, rules and regulations.
Qualifications:
1. Experience required will generally be determined by size of account and resulting scope of business and management expertise needed.
- Generally: one year of security experience and one year of supervisory experience
- More advanced: BA or equivalent experience plus 3 years supervisory experience
2. Computer literate (Microsoft Word, Excel, e-mail, internet, etc.)
3. Good to excellent verbal and written skills
4. Problem identification and solving skills
5. Ability to make good decisions (judgement and common sense)
6. Financial / mathematical aptitude
7. Ability to deal with internal and external customers
8. Ability to work a flexible schedule and to work evenings, weekends and holidays as requested
9. Reliable transportation to get to work site
10.Well motivated, able to work well both independently and as part of a team
Pay Rate: $12.60/hour - non-negotiable
Security Experience Highly Preferred